Rimini Street Launches Support for Oracle E-Business Suite Products and Signs First Clients


Company Appoints Former Oracle Senior Executive Alan Fletcher to Lead Oracle E-Business Suite Support Program

SAN FRANCISCO - Oracle OpenWorld 2011, October 3, 2011 - Rimini Street, Inc., the leading third-party maintenance and support provider for enterprise software, including Oracle Corporation's (NASDAQ: ORCL) Siebel, PeopleSoft, JD Edwards and E-Business Suite software, and SAP AG (NYSE:SAP) software, today announced the launch and immediate availability of its support services for Oracle E-Business Suite licensees. Additionally, Rimini Street announced the appointment of 20-year Oracle veteran Alan Fletcher as group vice president of global operations. In this role, Fletcher is responsible for building and managing the delivery of all Oracle E-Business Suite support services for Rimini Street clients.

Rimini Street Support Services for Oracle E-Business Suite Products

Rimini Street announced its support program for Oracle E-Business Suite products at Oracle OpenWorld last September 2010. Following the same successful model used in the design for each of its other product lines, Rimini Street has taken the last year to build its new support program for Oracle E-Business Suite. Rimini Street now offers support for Oracle E-Business Suite financial, human capital management, manufacturing, supply chain, customer relationship management and procurement product families and 11.5.9, 11.5.10, 12 and 12.1 releases. Support services for Oracle E-Business Suite products include all of the innovative and robust program features that have made Rimini Street the support provider of choice for hundreds of global, Fortune 500, midmarket and public sector organizations. Standard program features include:

  • Support for a minimum of 10 years and beyond for existing releases without required upgrades
  • Named, local Primary Support Engineer (PSE) assigned to each client
  • 24/7 support coverage with 30-minute-or-less guaranteed response by a senior engineer
  • Application fixes and tax, legal and regulatory updates for nearly 200 countries
  • Support for client customizations, interoperability and performance tuning at no additional fee
  • More than 50 percent cost savings compared to the software vendor
  • Named account managers assigned to each client

Oracle E-Business Suite Licensees Seek Choice in Support Programs

Thousands of Oracle E-Business Suite licensees are running their businesses on stable and proven Oracle E-Business Suite releases. These releases are extremely mature, stable and highly functional software platforms that are capable of providing ongoing value and a strong, calculable return on investment to Oracle E-Business Suite licensees for the next decade and beyond.

Rimini Street signed its initial Oracle E-Business Suite Support clients earlier in 2011 and is working with an extensive number of Oracle E-Business Suite licensees who are seeking an alternative support program that delivers a better value than expensive Oracle annual support, provides many additional years of service from their current Oracle E-Business Suite system investment, immediate and significant annual cost savings, and freedom from costly, unwanted upgrades.

Oracle E-Business Suite Industry Veteran Joins Rimini Street

Fletcher is a nearly 25-year enterprise software veteran with more than 20 years of experience in development, operations, implementation and support of Oracle E-Business Suite and related products. Fletcher began his career as an Oracle E-Business Suite implementation consultant, where he was responsible for deploying the application at large multi-national organizations in Europe. He later moved into leadership roles in Oracle E-Business Suite application development. Most recently, Fletcher held executive roles in applications development, product development and global customer services and also was a member of the senior management team at Oracle as chief of staff for application development.

"Oracle E-Business Suite licensees finally have a choice of annual support providers," said Fletcher. "With Rimini Street's proven, award-winning support methodology, Oracle E-Business Suite licensees can run their mature, stable applications for the next decade or longer and avoid difficult and expensive upgrades to newer releases which offer limited incremental value for most licensees. I am excited to lead this program at Rimini Street and bring such a tremendous level of value to Oracle E-Business Suite licensees."

"Hundreds of organizations have switched to Rimini Street to gain immediate significant cost savings of at least 50 percent of their annual support fees, and we are pleased to officially welcome our new clients into our service program for Oracle E-Business Suite products," said Seth Ravin, Rimini Street CEO. "The initial response in the market from Oracle E-Business Suite licensees has exceeded our expectations and we expect significant growth in this product line in the coming years. We look forward to helping Oracle E-Business Suite licensees get more value from their annual support fees with our innovative, premium-level service and ultra-responsive support, and becoming a trusted partner committed to our clients' success."

About Rimini Street, Inc.

Rimini Street is the leading third-party provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Oracle and SAP licensees to save at least 50 percent in annual support fees and save up to 90 percent in total support costs over a decade. Clients can remain on their current software release without any required upgrades or migrations for at least ten years. Hundreds of global, Fortune 500, midmarket, and public sector organizations from virtually all industries have selected Rimini Street as their trusted, independent support provider. To learn more, please visit or call within the USA (888) 870-9692 or internationally +1 (702) 839-9671.

# # #

Rimini Street and the Rimini Street logo are trademarks of Rimini Street, Inc. All other company and product names may be trademarks of their respective owners. Copyright © 2011. All rights reserved.